Our Return Policy
Reporting an issue with an order/item
We are 99.9% sure you are going to love anything you order from us. In the unlikely event that there is any issue with your order whatsoever, it must be reported within 7 days of the delivery date (indicated by the tracking information). You can report an issue with your order by contacting us here. In the even more unlikely event that there is no issue but you still just don’t like the item, we recommend giving it as a gift to someone or selling it on Craigslist or Ebay.
What qualifies for a Return Merchandise Authorization (RMA)?
An order can be returned in the unlikely event that it is found to be broken, defective, or damaged upon delivery. In this unlikely event, the issue with the order (and we mean ANY issue with an order) must be reported within 7 days of delivery. To report an issue with an order, please contact us here. Please note that we are not responsible for compatibility issues, as our products are very clearly described with photos and specification requirements, measurements, etc on the site when the item is being offered for sale. [Back to top]
Returning a defective item
Once you have prearranged your return with one of our totally amazing customer service reps, they will issue a FedEx Return Label to you (the return label is a separate email from FedEx and not issued directly from us). You will be asked to print out the RMA, complete it, and include it with the defective item. The FedEx return label must be printed within a week of it being received, otherwise it will expire, and you will be responsible for shipping the item back at your cost to receive a refund or replacement of your item. Once you have the item packaged up and ready to go, you can drop it off at any FedEx/Kinkos location. When we have received your item, it will be inspected for the defect/damage as described by the customer. After we have found the problem, as replacement unit will be issued to you. If a replacement unit is not available, a refund will be issued in place of a new unit.
Returning a non-defective item
To keep our prices fair, this is only allowed under special circumstances and at our discretion. The item must still be within its original packaging, unopened and non-damaged in any way, shape, or form in order to qualify for consideration. You would pre-arrange your return with us just as you would for a defective item, with the exception that you would pay the return postage. Postage for this item would be non-refundable. The item must be postmarked within 7 days of the arrangement being made. Please note, refusing a package is not considered an authorized return and is not recommended. If your package is returned as refused, you will be refunded for the order at 75% due to a restocking fee (shipping is still non-refundable).
We as a retailer do not offer a warranty on the products offered on our site. If the item is covered by a warranty from the manufacturer, you will be required to contact them directly for further assistance. [Back to top]
This return policy can be revised at any time by Lexi Outdoors or Spiral Cities Marketing. Revisions will be posted within this published policy where applicable.
The last revision to this shipping policy was made April 26, 2020.
How will I be refunded for my return?
We issue refunds for returns in the form of store credit that’s applied directly to your account on Lexioutdoors.com — but not to original methods of payment, such as PayPal or Visa.
Which items are NOT eligible for return under almost any circumstance?
Items not eligible for return include: swimwear, intimate apparel, personalized items, food, makeup, furniture, heavy/bulky items, some electronics, and some luxury goods.
What if my item was damaged or defective, or I received the wrong item?
We want your shopping experience to be a happy one from start to finish. If there was an issue with the item you received, please contact Customer Service at email@example.com so we can make things right.
How many days do I have to make a return?
Once you receive a return-eligible item, you have 7 days to submit a return request and ship your item to us.
Do you accept returns outside of the US?
Returns are available to US members only for products shipped within the US (including APO/FPO/DPO addresses) and returned to Lexi Outdoors from within the US.
Do I need to buy a box from USPS?
No. You can use the box that the item was shipped in or any sturdy box.
When will my store credit be available?
Your store credit will be available approximately five business days after your return is received and processed.
How do I use my store credit?
Any store credits on your account are typically applied automatically during checkout. Please contact Customer Service at firstname.lastname@example.org before placing your order if you are unsure how to use your store credit.